Question 1

How Does A Subscription Work?

Accepted Answer

The short version is that you subscribe with us on a monthly (with 12-month minimum commitment) or weekly basis, and your child gets a bike that fits them from Day One.  If they outgrow that bike any time during the subscription term, we will exchange it for the next size up.

When you decide to stop using GroBikes, you return the bike you have at the time to us.  That's it!

Please see our subscription agreement (https://grobikes.com/subscriptions#agreement)for all the details.

Question 2

How Long Is A Subscription?

Accepted Answer

Subscriptions are for 12 months (payable monthly or yearly) or weekly.

Please see our Subscriptions page (https://www.grobikes.com/subscriptions)for more details.

Question 3

How Do I Upsize Bikes? Do I Have To Wait Until The End Of The Subscription?

Accepted Answer

You do not need to wait until the end of your subscription to upsize bikes.

For Yearly subscriptions, this is how to upsize:

1. Go to our Shop online and choose the Upsize category (or just click here)(https://www.grobikes.com/category/upsize).
2. Choose the next larger size bike that you need, then select the number of months remaining in the "Subscription Time Remaining" dropdown.  (You do not need to wait until the end of your subscription.)  This will show the pro-rata difference between the cost of your current subscription and the cost of the larger bike subscription.
3. Check out as usual and we will let you know as soon as your larger bike is available.  (Our goal is for this to be no more than two weeks after you ask to change.)

For Monthly subscriptions, please contact us at support@grobikes.com (support@grobikes.com)or 647-697-2288.

Notes:
It is not possible to change from our "good" bike range to our "better" bike range (or vica versa) through our website when upsizing.  Please contact us at support@grobikes.com (support@grobikes.com)or 647-692-4476 if this is something you'd like to do;

Please see our subscription agreement (https://grobikes.com/subscriptions#agreement)for full details.

Question 4

What Happens If Something Breaks Or My Child Damages Their Bike?

Accepted Answer

Scratches and other small cosmetic damage are completely expected and considered part of “normal wear and tear”.

More significant damage - e.g. bent fork, dented frame, warped wheel, etc. - due to a fall or other accident is the subscriber's responsibility. In this event, GroBikes will replace the damaged bike and repair the damaged bike at the subscriber's expense at our shop rates plus the cost of parts.  (We do not seek to profit from anyone's misfortune.)

If a bike looks like it has been abused and/or kept outside in the rain and snow (yes, we can tell!), we will ask for reasonable compensation for repairing the damage.

In any event, contact us at support@grobikes.com (support@grobikes.com)or 647-697-2288 and we'll figure it out.

Please see our subscription agreement (https://grobikes.com/subscriptions#agreement)for more details.

Question 5

What Happens If A Bike Is Stolen?

Accepted Answer

If a bicycle is stolen, the subscriber is responsible for compensating GroBikes for the cost of replacing the bike.

Please contact us at support@grobikes.com (support@grobikes.com)or 647-697-2288 and we'll figure it out, including getting your child a replacement bike as soon as possible.

Please see our subscription agreement (https://grobikes.com/subscriptions#agreement)for more details.

Question 6

What Happens At The End Of The Subscription?

Accepted Answer

Our subscriptions renew automatically, however a month before the end of your subscription, we will send you a reminder and instructions for what to do if you wish to cancel.

Once we've got the bike back in good condition, we will refund your security deposit.

Please see our subscription agreement (https://grobikes.com/subscriptions#agreement)for more details.

Question 7

Do I Have To Pay Extra to Switch Bikes?

Accepted Answer

There is no fee to switch bikes, however you will have to pay for the difference in subscription fees between the original (smaller, less expensive) bike, and the larger bike you are switching to.

Please note that if you switch a bike in less than 60 days since your last switch, we reserve the right to charge a $40 early restocking fee.

Please see our subscription agreement (https://grobikes.com/subscriptions#agreement)for more details.

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