Frequently Asked Questions
These are the questions we have been asked the most. If you don't find the answer to yours, please feel free to Contact Us so we can help.
Do your bikes really Grow?
No, not really, but because you can up-size your child's bike during the lease period, the effect is the same. Click here to learn more about how this works and why it's so important for your child to ride a bike that's the right size for them.
What colours are your bikes?
For now, our balance bikes are red and our pedal bikes are green.
What is 'funerer'? Is that actually a word???
'Funerer' is just a funny, made-up way of saying 'a lot more fun'. As far as we can tell, it's not really a word, but we use it because it makes us giggle whenever we say it.
Where is your store?
GroBikes delivers bikes direct to customers from our storage facility, however this is not open to the public. That said, we will be attending school fairs, triathlons, farmers markets, and other such temporary venues in the Greater Toronto Area. See the Our Events section of the website for a list of venues where we're going to be if you want to check us out, or our Contact Us page if you want to get in touch and ask any questions.
How can I pay?
GroBikes accepts cheques, e-transfers, and credit cards, done in person when you get your bike.
What if my bicycle breaks? Who repairs it?
We ask our customers to take care of small things like repairing a flat tire. And while we don't expect it to happen, if something does break due to normal wear and tear, get in touch with us and we will take back and replace the broken bike.
Do I need to do anything special when storing the bike over the winter?
We ask that you keep our bikes sheltered during inclement weather (i.e. rain and snow). The garage or basement are ideal.