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Subscription Terms & Conditions

Click the "Download Terms & Conditions" button below for a copy of the terms and conditions governing our subscription service. (Last updated September 18, 2023.)

In a nutshell*, this is what it says:

  • a subscription is for 12 months;

  • for each subscription, we require a one-time $100 Repair and Loss Deposit, fully refundable when you stop using GroBikes and return your bike(s) to us in good condition;

  • you can upsize your bike(s) at any time during the subscription term;

    • if you upsize, your subscription fee will be adjusted to reflect the larger bike;

    • if you upsize more than once in a 60 day period, we reserve the right to charge a $40 early restocking fee;

  • beyond normal wear and tear (e.g. minor scuffs and scratches, etc.), you are responsible for damage to the bike;

    • tires destroyed by skidding is considered "damage", not normal wear and tear;

  • you are responsible for replacing the bike at our cost if it is stolen;

  • when not in use, the bike must be kept under cover (i.e. in a garage or shed);

  • you are expected to clean the bike before returning it.

Basically, we’d like you to treat the bike like it's your own, and return it to us in good shape.

If you have any questions, check out our FAQs, or contact us by phone (647-692-4476) or email (support@grobikes.com) and we’ll be happy to help answer them.

* This summary is for your convenience only. Please read the full terms & conditions before subscribing to GroBikes.

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